Vacation Rental
Frequently Asked Questions
Answers to some of our more frequently asked questions when visiting St. Thomas including vacation rental FAQs about rental cars, safety, cell service, and more.
Still have questions? Contact us
Will my rental have all the basic household kitchen and bathroom items?
Yes! When you stay with Caribbean Properties, you will always experience fully-stocked interiors for a hassle-free experience no matter which property you book! Each kitchen is fully stocked with all the basic kitchen and cooking essentials, ensuring that you have everything you need to prepare meals during your visit. In addition to the kitchen provisions, the property is thoughtfully equipped with essential toiletries such as shampoo, conditioner, soap, and hair dryers, as well as practical items like an iron, ironing board and cleaning supplies. We stock each unit with assorted board games, playing cards and puzzles. Furthermore, your comfort and convenience are a priority, with beach towels, beach chairs, and a cooler provided to enhance your enjoyment of the beautiful surroundings and pristine beaches.
Is my rental located in a safe area?
We only host properties that are located in safe areas and neighborhoods. We have never had a safety issue with our guests. Like any city or destination, there are some areas to avoid and places better not frequented at night. We are always available to discuss any local safety issues or concerns.
Is the tap water safe?
Water at all of our properties is triple-filtered with UV-light, which makes it safe for daily usage on your body and brushing your teeth. Most people drink the filtered water as well, including ourselves, but we recommended bottled water if you’re not comfortable with the tap water or prefer the taste of bottled.
Are there food or grocery delivery services?
Shopping for groceries locally is not always a fun experience or a good use of your vacation time. We recommend having provisions or groceries delivered directly to your rental, and they can be there before you arrive! We can recommend local, trusted service providers for this that are already familiar with our rental units.
Is there Uber/Lyft, what is the cost of a taxi?
Beware – There are no Uber or Lyft services in the Virgin Islands. Taxis are available, but they are expensive! They charge per person and may group you with other travelers. If you’re planning to explore the islands, having your own rental car is strongly recommended. If you want to hire a driver or need a good, reliable taxi, we can recommend some for you.
Should I rent a car?
Renting a car is highly advised when visiting St. Thomas. Depending solely on taxis can be costly, and you might find yourself waiting long periods of time for them. A rental car provides the flexibility to traverse St. Thomas’s hidden gems, shop at your convenience, enjoy nightlife without time constraints, and ensures you’re not stuck in places with no mobile signal.
Internet Access and WIFI?
All of our properties come with Wifi internet, typically ranging from 50-100 Mbps. You will be able to stream TV, FaceTime, Zoom, and do other high-speed, online activities.
Is there cell service?
Cell service is typically good, but there are some dead spots and areas where coverage could be spotty or not available. If you’re going to any “off the beaten path” beaches or the east end of St John, for example, be prepared to not have cell coverage at times. Cell service can be accessed from our rental properties. Enabling Wifi calling on your mobile phone is recommended, and be sure to disable “data roaming,” as we occasionally pick up cell signals from the British Virgin Islands.
What if I have an emergency?
If ever needed, there is a large, traditional hospital in St. Thomas with 24-hour emergency care. Ambulances and emergency response teams are available across the U.S. Virgin Islands, but consider driving directly to the hospital, if possible, as ambulances may take longer to respond. Pharmacies along with family and walk-in clinics are also available for non-emergency situations. There is a Walgreens with a pharmacy located in St. Thomas. These locations and emergency contact numbers are all provided in our House Manuals at each property.